Frequently Asked Questions

Answers to the questions we hear most from clients across Lahore about CCTV, access control, and security systems.

CCTV Installation

1
What type of CCTV camera is best for my home or business?

It depends on your property. Dome cameras work well for discreet indoor and outdoor monitoring, while bullet cameras are better suited for long-range outdoor coverage. During our free site survey, we recommend the right mix of cameras for your space.

2
What is the difference between analog and IP cameras?

IP cameras generally provide sharper video quality, remote access, and smart features, while analog CCTV systems are a more budget-friendly option for basic monitoring needs. We can help you weigh the trade-offs for your property.

3
Can I view my CCTV cameras remotely from my phone?

Yes. Most of the systems we install support live viewing and playback from a smartphone app, so you can check on your property from anywhere.

4
Do your cameras work at night?

Yes. Our CCTV cameras support infrared or full-color night vision, depending on the model, so your property stays monitored after dark.

5
Do you install CCTV for homes, offices, and commercial properties?

Yes. We install CCTV systems for homes, offices, retail shops, warehouses, and other commercial properties across Lahore.

Access Control & Biometric Attendance

1
What is an access control system?

An access control system restricts entry to a property or specific areas using fingerprint, card, PIN code, or biometric authentication, so only authorized people can get in.

2
Can access control systems track employee attendance?

Yes. Our biometric attendance systems can log entry and exit times and generate attendance reports for your staff.

3
Is access control suitable for homes as well as offices?

Yes. While it’s commonly used in offices and factories for staff management, access control also works well for homes and gated communities that want an extra layer of security.

4
Can one system manage multiple doors or entry points?

Yes. We install multi-door access control systems that let you manage several entrances and restricted areas from a single, centralized system.

5
Do you provide access control installation across Lahore?

Yes. We install and maintain access control and biometric attendance systems throughout Lahore.

Electric Fencing & Video Intercom

1
What does an electric fencing system do?

Electric fencing adds a perimeter security layer around boundary walls and rooftops, deterring intruders before they can reach the building itself.

2
Is electric fencing safe for residential properties?

Yes. Systems are installed with proper safety controls and warning signage in line with standard practice, giving a strong deterrent without posing unnecessary risk.

3
What is a video intercom system used for?

A video intercom lets you see and speak with visitors at your gate or door before granting entry, adding convenience and an extra layer of screening for your property.

4
Can electric fencing and video intercom be combined with CCTV?

Yes. Many of our clients combine electric fencing, video intercom, and CCTV for complete perimeter and entry security.

Network Setup (LAN & Wireless)

1
Do you provide network setup services along with security installations?

Yes. We provide LAN and wireless network setup to support your CCTV, access control, and other connected security devices.

2
Why does my CCTV system need a stable network?

A stable wired or wireless network ensures smooth remote viewing, reliable recording, and fewer connectivity issues with your cameras and NVR/DVR.

3
Can you set up a separate network for security devices?

Yes. We can configure a dedicated network segment for your security systems to keep them running reliably and securely, separate from your regular office or home network.

4
Do you offer wireless CCTV solutions for hard-to-wire locations?

Yes. For properties where running cables is difficult, we offer wireless CCTV and networking solutions as an alternative.

Technical Support & Maintenance

1
Do you provide support after installation?

Yes. Our technical team is available for troubleshooting, configuration help, and general support after your system is installed.

2
What kind of maintenance services do you offer?

We offer system checks, software and firmware updates, device replacement, camera and recorder servicing, and general preventive maintenance.

3
Can you repair or upgrade a system installed by another company?

Yes. We provide repair, troubleshooting, and upgrade services for existing CCTV and access control systems, even if they weren’t originally installed by us.

4
Do you offer remote technical support?

Yes. Many issues can be resolved remotely through phone support or remote access, without needing an on-site visit.

5
How quickly can you respond to a support request?

We aim to respond promptly to support requests. Contact our call center at 0331-2227500 or 0423-5291771 and our team will assist you.

Still Have Questions?

Get in touch and our team will be happy to help.

Contact us now to get quote

Contact us now to get quote

Contact Us

0331-2227500
info@openeye.com.pk
100-B, AWT, Commercial Market, 2 Phase, Block B Awt Housing Scheme Phase 2 AWT Phase 2, Lahore, 55150

24/7 Support

0331-2227500